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Frequently Asked Questions - Online Web Account

To access your Interactive Male account on-line you must first create a Web Account. To create a web account all you need to do is:

  1. Click on ‘Sign In’ and then on ‘Sign Up’
  2. Enter your valid email address and select a password for your web account
  3. Answer the skill testing question so we know you’re human and click ‘Sign Up’
  4. Once you have completed this sign-up process you will receive a confirmation email.
  5. Click on the link to verify your account and enter your email and password to sign in

Once you’ve done that you can associate your Interactive Male Membership to your web account. Signing up is free and gives you access to exclusive on-line content, deals and promotions.

First check your Junk E-mail folder for the “forgot password” email. If the email is not there, try adding to your email contacts and generate a new request for forgot password.

Your Web Account is associated to the email that you have provided when you signed up. Use this email to request a “forgot password” email. Make sure that the email you have entered when you signed up/registered is the same as the email entered when requesting a new password. Keep in mind, the email is case-sensitive

Check your Junk E-mail folder for the “purchase confirmation” email. You can also confirm your purchase on the “View Order History” in the online members section of your Web Account or call our call center at 1-800-661-6168 to verify that your purchase went through and minutes had been added to your account.

The link in the email to validate the creation of your Web Account is only valid for 24 hours. You will need to request a new Web Account confirmation link if you get an error message telling you that you do not have an account. This error message refers to your online Web Account not your Interactive Male Membership.

Try the Forgot Email or Forgot Password links on the sign in page. If neither of these work, try creating a web account again and make sure to click the activation link in the email you receive upon set up.